Program Assistant - Queens University

Job Details

Program Assistant

  • City City: Kingston
  • Rate of Pay Rate of Pay: Salary
  • Rate of Pay Amount / Range Rate of Pay Amount / Range: $44,162 - $53,851
  • Positions Available Positions Available: 1
  • Type Type: Full Time
  • Duration Duration: Temporary
  • Avg. Hours/Week Avg. Hours/Week: 35
  • Education Education: College

Reporting to the Department Manager, and taking day-to-day direction from the Undergraduate Program Team Lead the Program Assistant is responsible for the daily administration and operation of a designated portion of the extensive undergraduate course offerings within the Department of Biomedical and Molecular Sciences which includes course rollover, updating learning events, posting marks etc. to the Learning Management System (currently OnQ).

The incumbent recommends and participates in implementing changes regarding departmental procedures pertaining to the program(s) for which the incumbent is responsible.

This position acts as a departmental resource for the daily administration and operation of the undergraduate studies program. This position advises students on their academic progress and assists students with pre-registration, registration and admission applications. This position works with students experiencing challenges that influence their academic progress and refers students to the appropriate university units for assistance (e.g., Undergraduate Chair, Career Services, Student Wellness, etc.).

View full job description here.

What you will do

  • Acts as the first point of contact for students; provides advice to students related to academic progress, including program planning, course selection, transfers, degree requirements, faculty regulations, policies, and procedures.
  • Assists with pre-registration and/or registration, including student information, course information, pre-requisites, exemptions, etc.
  • Assists with admission applications for students, including transfers.
  • Works with students experiencing challenges that influence their academic progress.
  • Refers students to the appropriate university resources for assistance (e.g., Undergraduate Chair, Career Services, Student Wellness, etc.).
  • Relays unwelcome information and/or deals with conflicts and complaints such as advising students regarding declined admission/transfer credit applications or ineligibility to meet degree requirements. Escalates issues to others as appropriate.
  • Reviews and verifies the degree list for accuracy and completeness (i.e., eligibility to graduate, honour standings, etc.) for approval.
  • Plans, organizes and executes receptions, ceremonies, orientations, information sessions, and/or reunions, including assisting with producing related materials.
  • Provides advice to staff and faculty on academic policies and procedures, such as registration, admissions, course planning, awards, etc.
  • Acts as a resource through interaction with staff, faculty, students and the public by advising, directing and providing guidance on matters such as academic progression and planning, policies and procedures, and campus resources.
  • Coordinates the distribution, collection, and submission of final marks.
  • Coordinates midterm, final and supplemental exams, including room reservations and student accommodations.
  • Supports committee activities, including taking minutes at meetings, gathering and distributing materials, booking and scheduling meetings, and preparing agendas and minutes.
  • Provides administrative support, such as maintaining calendars, correspondence, scheduling meetings, etc.
  • Other duties as required in support of the department and/or unit.

Required Education

  • Two-Year Community College Diploma.

Required Experience

  • More than 2 years and up to and including 3 years of experience.
  • Experience working at a post-secondary education institution considered an asset.

Perks & Benefits

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