Hotel, Motel, and Resort Desk Clerks - DEV Hotel & Conference Centre

The Front Desk Agent provides the highest quality of service to guests at all times and acts as first and main contact for guests and other departments.

JOB RESPONSABILITIES

• Anticipating and addressing guest needs, resolving their problems and escalating complaints where necessary by contacting the appropriate department including immediate management
• Completing check-in/checkout processes, maintaining an inventory of room vacancies, reservations, room assignments and enter rooming list or other data in Maestro correctly
• Be aware of room locations, types of rooms, availability and room rate all the time
• Utilizing proper customer relations techniques to make sure calls are handled both courteously, professionally and on a timely basis
• Ensuring that messages, deliveries, and faxes are handled correctly and efficiently
• Ensuring all necessary reports and forms are completed daily
• Verifying that proper identification and credit cards are used ensuring all postings of cash transactions, account settlements are handled correctly
• Taking appropriate incidentals and room fees via authorization correctly ensuring proper information is taken with systems (Maestro, Clover)
• Checking status of departures throughout the shifts and relaying all pertinent information

 QUALIFICATIONS AND EXPERIENCE

• Completion of secondary school or equivalent required
• Computer proficiency in Excel, Word, Outlook
• Completion of a College program in front desk operations or hotel management an asset
• Bilingualism (English/French) is an added advantage