Office Clerks, General - Sunset Cove Retirement Living

The Office Admin is responsible for all aspects of office routines and clerical duties for residents and employees in the Home.

Key Responsibilities:

Resident Relations:

• Provides initial face-to-face and telephone contact with visitors. Provide direction to visitors and callers; actively screen visitors and residents as per EOHU directives for COVID 19

Marketing and Occupancy:

• Welcomes and orients new residents, family and guests;
• Responds to inquiries from potential residents, family members and guests (as required).
• Answers telephone;
• Sorts incoming mail daily for distribution to residents and all departments. Manage outgoing mail;
• Types correspondence including confidential material; Composes correspondence that does not require General Manager’s attention;
• Organizes workflow through administrative office;
• Co-ordinates meetings and schedules appointments as required;
• Completes routine forms as required or directed;
• Effectively maintains inventory of office supplies.

Other:

• Undertakes all other responsibilities as assigned by the General Manager;
• Is aware of employees and supervisor’s responsibilities and follows all health and safety policies and procedures;
• Works safely to reduce the risk of injury to self, co-workers, and residents;
• Is alert to, remedies, and promptly reports all actual or potentially hazardous situations;
• Wears personal protective equipment (or clothing) as required by task, MSDS, or home policy;
• All other related duties as assigned.

Qualifications:

Education/Experience:

• Experience in customer service roles

Skills and Abilities:

• Empathy for and understanding of the needs of the elderly and/or disabled;
• Good communication skills; both oral and written. Demonstrated public relations skills.
• Initiative, good judgment and supervisory abilities;
• Must be mature and possess the ability to exercise tact and diplomacy in dealing with residents, staff and visitors;
• Good computer skills including Microsoft Word and Excel.